Call Mist 24/7!

770-410-1950

Call Mist 24/7!

770-410-1950

FAQ

  • How long has Mist Carpet Cleaning been in business?

    Mist Carpet Cleaning has proudly served the metro Atlanta area since 1996.

  • Does Mist Carpet Cleaning carry workers' compensation insurance?

    Mist Carpet Cleaning carries all insurances and licenses required for the tasks we perform. We want to protect our clients and make every contact with them a great experience.

  • Is Mist Carpet Cleaning Inc. part of a national franchise?

    No, Mist Carpet Cleaning is an independent carpet cleaning and restoration company. The problem with franchises are that some offices may offer exceptional work while other local offices do poor work; yet they all are promoted in national advertising campaigns as being the same. We are proud of the reputation and trust we have personally built in this community through many years of service.

  • Do you give estimates for carpet cleaning?

    Yes, we would be pleased to give you a free estimate. Just call or book online to schedule an appointment today.

  • Can you remove pet odor?

    Yes. We use special solutions that will totally eliminate pet odor in most cases. In extreme cases, such as sofa cushions that have been repeatedly abused, it may also require for you, the owner, to replace the foam inside. However, this is rarely necessary.

  • How do you screen your employees so I know they are safe in my home?

    We understand your concern for the safety of you and your family. The Mist Carpet Cleaning employees visiting your home were given police background checks, drug tests, credit checks and even personality profiles before they were hired. Mist Carpet Cleaning employees will arrive at your home in a well marked vehicle and in company uniform.

  • What is the best method of carpet cleaning?

    The top carpet manufacturers in the world recommend using the hot water extraction process (sometimes called "steam cleaning"). Mist Carpet Cleaning uses hot water extraction exclusively to achieve a "deep down" clean.

  • How long will my carpet take to dry?

    Normally, it will take just a few hours since most of the water has been vacuumed away during the extraction process. You can walk on your damp carpet until it fully dries, however it is usually better to remove your shoes to prevent any re-soiling while it is wet. Usually, our technicians will have disposable booties for you upon request.

  • Can spots and stains be removed?

    Many discolorations on your carpet can be removed including spots from rust, food, beverages, blood, pet urine, etc. There are other options such as re-dying or replacing a small area with a similar piece cut from a closet or scrap. A Mist Carpet Cleaning technician can help you understand your best option.

  • Is there a difference between a spot and a stain?

    By simple cleaning industry definitions, a spot is something that can be removed and a stain is something that cannot.

  • Why does my carpet wrinkle when I walk on it?

    Carpet stretches after years of use and is no longer tight on your floor. A Mist Carpet Cleaning technician can re-stretch your undamaged carpet so it will lie flat on your floor again. Carpet stretching can make your carpet look newer and last longer. Call for a free quote.

  • What are your business hours for emergencies?

    Mist Carpet Cleaning is available for emergency water extraction in Atlanta, Georgia and surrounding areas 24 hours a day, 7 days a week. "After hour" calls are answered by an emergency call center operator. A technician will immediately be dispatched to your home or business at any time day or night, even on weekends and holidays. 365 days a year.

  • Does Mist Carpet Cleaning bill my insurance company?

    Yes. Mist Carpet Cleaning is on the direct repair program for most major insurance companies.

  • Why is carpet soaked with clean water in emergency? 

    When flooding occurs and water sits, bacteria, mold and other organic matter can quickly multiply and cause serious health risks. This is why the wet carpet has to be flushed with clean water first.

  • Why is there so much equipment set up after the water is extracted?

    After extracting the water from the carpet, there is still extra moisture left behind in the carpet, sheet rock, building frame, furniture, cabinets, draperies, etc. Often times, this moisture is equal to tens of thousands of gallons of water. The two main types of equipment left behind are air movers (often referred to as blowers) and dehumidifiers.

  • What is Applied Structural Drying (ASD)?

    Applied Structural Drying is the method of drying out a building using scientific principles instead of guesswork. Insurance companies prefer this approach because they know that your home will be properly dried out and no secondary damage from mold will occur.

  • What is wicking?

    Wicking is the occurrence of moisture rising through a material.

  • What kinds of upholstery can you clean?

    Mist Carpet Cleaning technicians can expertly clean cotton, silk, leather, velour, synthetic fabrics, etc. We clean sofas, love seats, dining room chairs, mattresses, even fabrics used as wall covering. Different materials require different cleaning methods. Call us for a free quote.

  • Does Mist Carpet Cleaning sell carpet and tile?

    No.

  • What is the IICRC certification?

    The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that certifies individuals and firms that have demonstrated expertise and a commitment to ethical business practices in the cleaning and restoration industry. The IICRC also sets standards in the industry and publishes manuals that are used by industry professionals and by government agencies to help decide on law suits. Mist Carpet Cleaning is proud to have certifications from the I.I.C.R.C. and also be a fully certified firm.

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